The head of the $1-billion-a year-in-revenue breakfast and lunch chain sets aside time each month to handwrite congratulatory notes to cooks and dishwashers celebrating major milestones—10, 20, even 30 years with the company. At a business with more than 15,000 employees, Tomasso has penned more than 500 notes and believes the small gesture can have a dramatic impact: acknowledging to workers’ that loyalty isn’t taken for granted.
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Алевтина Запольская (редактор отдела «Бывший СССР»)
She's the astronaut who smashed through the glass ceiling. And kept on going.